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Privacy Policy

Who we are

Suggested text: Our website address is: http://echappe.ie.

Return Policy

Not entirely satisfied with your purchase? No problem, we offer FREE RETURNS via An Post for our Republic of Ireland customers. Provided your return is received within 14 days from the date of receipt, in a resaleable condition, with all labelling and packaging/box intact, your return will qualify for a refund. Refunds will be processed via the original method of payment. Shipping costs are only refundable if the order was cancelled, faulty or incorrect. Online exchanges are not accepted. We are happy to assist with an exchange in-store.

Click on the An Post return link to generate your free return label. Please ensure to enclose the return form with your return, as this will assist with processing your return without delay.

Why may your return be declined?

  • Should a returned item show any signs of wear, be marked or scuffed, the return will be declined and returned to the customer. 
  • The return of tights and undergarments is only accepted if faulty. 
  • Return of sale items is only accepted if faulty.
  • Returns received outside of our 14 days return policy will not be accepted.
  • All items returned should be securely packaged and returned in the original packaging/box. Any damage caused whilst in transit back to us may affect your chances of a full refund.
  • Take care when trying on shoes. We recommend trying shoes on a clean surface, as any damaged, marked, or scuffed return of shoes will not be accepted.

Oops, a Fault with the Item Received! 

In the unlikely event you have experienced a fault with the item purchased, please advise soonest by emailing us images of the fault and your order details. 

We will require the item to be returned to us for inspection. The item will be replaced or refunded if a genuine fault is determined. You can return the item for free via the An Post Return link. 

SHIPPING & HANDLING

Delivery

We aim to process all orders within 1-3 working days, Monday to Friday. Please allow additional time for processing during Busy Periods. 

Orders are shipped via An Post – ROI and DPD for our Northern Ireland customers. Tracking information will be emailed once your order has been dispatched. Please ensure to input the correct eircode and contact number when placing your order, as this will ensure efficient delivery.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.